CLAIMS SUPPORT
When You Need Us Most, We're Here
Filing a claim is stressful. Bill makes it simple. Here's exactly what to expect when you call.
If You're Dealing with a Loss Right Now
Call Bill immediately: (800) 555-0302
If it's after hours, leave a message. Bill checks messages every morning and will call you back first thing.
If there's an emergency (fire, flooding, unsafe structure), call 911 first, then call Bill.
Make sure everyone is safe
Call 911 if there's an emergency
Document damage with photos if it's safe to do so
Call Bill at (800) 555-0302
How Bill Handles Your Claim
You Call Bill
The first thing Bill does is listen. He asks what happened, makes sure everyone is safe, and starts documenting the details you share. If you need immediate help — a hotel, a tow truck, emergency repairs — Bill starts making calls right away.
Bill Files the Claim
Bill handles all the paperwork. He contacts the carrier, reports the claim, and provides all the documentation needed to get the process started. You don’t have to call any 800 numbers or sit on hold.
The Adjuster Is Assigned
The carrier assigns an adjuster to your claim. Bill introduces you to the adjuster, explains the process, and makes sure the adjuster has everything they need. Bill stays involved at every step.
Bill Advocates for You
If there’s a disagreement on the claim amount, coverage question, or timeline, Bill goes to bat for you. He knows your policy inside and out and fights to make sure you get what you’re owed.
Your Claim Is Settled
Bill reviews the settlement with you to make sure it’s fair and complete. If anything is missing or unclear, he follows up with the carrier. You’re never left guessing about where your claim stands.
What to Expect During a Claim
Timeline
Most claims are resolved within 2–4 weeks. Complex claims may take longer, but Bill keeps you updated every step of the way.
Communication
Bill calls you with updates — you don’t have to chase anyone. If you have questions at any point, call the office and Bill will get back to you within the hour.
Your Rates
A single claim doesn’t always raise your rates. Bill reviews the impact at your next renewal and, if your rate does go up, shops across 30+ carriers to find you a better deal.
We partner with top-rated carriers to protect you
Insurance Is About More Than Price.
It's About Who Picks Up the Phone.
When you work with Main Street Insurance, you get a real person who knows your name, your family, and your coverage. That's what local insurance is all about.